Troubleshooting & FAQ
Resolve common technical errors and find fast answers.
Account management
- How can I log out from my Flipsnack account?
- What to do if you encounter login or password-related issues
- Why can't I change or reset my password?
- Ensuring a simplified account activation
- Can I add teammates?
- What to do if you cannot find your Flipsnack account
- Why can't I change my password?
- Why is my publication inaccessible or pending review?
- Why does the Trial plan banner appear even if I have a premium plan?
- Why am I not receiving the verification code in my email?
- How to unsubscribe from marketing emails?
- Understanding the difference between deleting your Flipsnack account and canceling auto-renewal.
- How to Approve or Revoke Flipsnack Access in Your Account
Billing
- How can I cancel my Flipsnack subscription?
- How to purchase a Flipsnack subscription from India?
- How to download my Flipsnack invoice?
- Why don't I see my account upgrade reflecting when I log in?
- Can I buy one time only?
- How do I update my card details?
- What to do if I can't change the background color that I set up for my flipbook during the Free Trial?
- Flipsnack Premium plans prices
- How many flipbooks can I create in my account? What are the limitations?
- What are the differences between old and new pricing plans in Flipsnack?
- What are the key differences between Flipsnack pricing plans?
Dashboard
- How do I make a copy of a flipbook?
- How can I unpublish a flipbook?
- How to share a flipbook without publishing it first?
- How can I customize the background color of a flipbook?
- Does Flipsnack offer vertical page flip for publications?
- Can I edit a flipbook link?
- How to add background audio to your flipbook
Design Studio
- How to troubleshoot performance issues in the Design Studio
- What to do if a flipbook download fails?
- The links I have in my PDF don't work on Flipsnack
- How to troubleshoot crashes or glitches in the Design Studio
- Have you lost your progress while editing your flipbook?
- How to display interactive elements in flipbook thumbnails created from PDFs
- Why do I have a blank cover showing on my bookshelf?
- Why your GIF download doesn't reflect recent customizations and how to fix it?
- How do I upload an image to the Flipsnack Design Studio?
- Can I make edits to a published flipbook and keep the link?
- How to get rid of the blue box for links?
- Why do the links sparkle or blink?
- Can I replace my PDF and keep interactions?
- Why is my flipbook blurry?
- Can I install Flipsnack on a computer?
- How do I remove a flipbook's background?
- How to download images and videos that I uploaded to Flipsnack?
- My email addresses and website links are not detected from an uploaded PDF
- How do I add a logo to my flipbook?
- Can multiple users edit a document at the same time?
- Can I paste images from the internet to my flipbook?
- How can I edit a flipbook in double page mode?
- Can I add a thumbnail for my video?
- How to change Flipsnack language?
- How to use my own templates?
- How do I recover a flipbook that was deleted?
- Does Flipsnack offer design services?
- How to copy and paste elements from a flipbook to another?
- How do I add page numbering?
- Why can't I see my changes or how can I republish a flipbook?
- How to convert Pixels to Centimeters
- How to convert Pixels to Inches
- How to precisely rotate, position and apply elements across all pages using the inspector settings
- Why isn't the text box appearing when I click on it?
- What can I create with Flipsnack's Design Studio?
- How do I add a Table of Contents?
Embed
- Why is my flipbook small on the website after embedding?
- What to do if your embed does not look as intended
- Fullscreen workaround for Google Sites
- Why is my embedded flipbook not appearing on my website?
- Why are my embedded YouTube or Vimeo videos not showing up in my published flipbook?
- How to properly use and troubleshoot iframe codes
Statistics
Custom Domain
Automation
Others
- Flipsnack vs Competitors: Why Flipsnack is the best choice for digital publishing?
- What are the upload size limits in Flipsnack?
- Why is my publication unavailable?
- How to restart a flipbook from page one after reload
- How to optimize videos and images for Flipsnack
- Sharing flipbooks via email explained
- Does Flipsnack draw resources from my servers?
- Is Flipsnack accessible?
Social media