How to troubleshoot crashes or glitches in the Design Studio

Easy steps to follow if particular actions in the Flipsnack Design Studio result in crashes or glitches

  1. Restart your browser: This can help resolve issues caused by high memory usage. When you restart your browser, it clears its memory, closes all tabs and extensions, and removes temporary files that may be taking up space. Additionally, restarting the browser allows updates and changes to be applied, enhancing your overall browsing experience.
  2. Clear browser cache: Clearing the cache can resolve issues caused by corrupted or outdated data stored by the browser. Here is a step-by-step guide on clearing your cache on any browser. Once you have cleared the cache, restart the browser and try accessing Flipsnack again.
  3. If the issue persists, you can also try clearing your browser cookies.
  4. Update the browser: To ensure optimal use of Flipsnack, it's important to use an up-to-date version of Google Chrome as it's optimized for this browser. Using outdated browsers may result in compatibility issues with modern web applications. To avoid this, we recommend regularly checking for and installing any available updates.
  5. Disable browser extensions: Browser extensions or add-ons can sometimes interfere with the normal functioning of web applications. Try temporarily disabling any extensions you have installed and see if that resolves the performance issues when using Flipsnack.
  6. Restart your device: Sometimes, a simple restart can resolve temporary glitches and free up system resources. Restart your computer or device and try accessing Flipsnack again.

Note: For more personalized help from Flipsnack's support team, we recommend that you take a screenshot or screen recording of the issue you're facing. This will give our team a clearer understanding of your problem and allow us to assist you more quickly and effectively.

If you're still having trouble after trying these general troubleshooting steps, don't hesitate to contact Flipsnack's support team for more specific assistance. Keep in mind that these steps may not cover all possible causes of crashes or glitches, so our team is always here to help you out.