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Troubleshooting

Troubleshooting

Discover solutions to issues you might come across when using Flipsnack.

How to capture and send a HAR file to Flipsnack's Customer Support Team

Custom Domain

Troubleshooting custom domain issues with Flipsnack and Cloudflare

How to troubleshoot custom domain issues

Design Studio

How to add bleed marks to print-ready flipbooks in Flipsnack?

How to troubleshoot performance issues in the Design Studio

What to do if a flipbook download fails?

The links I have in my PDF don't work on Flipsnack

How to troubleshoot crashes or glitches in the Design Studio

Have you lost your progress while editing your flipbook?

How to display interactive elements in flipbook thumbnails created from PDFs

Why do I have a blank cover showing on my bookshelf?

Why your GIF download doesn't reflect recent customizations and how to fix it?

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Billing

How to purchase a Flipsnack subscription from India?

Flipbook displays only the first 4 pages

Why don't I see my account upgrade reflecting when I log in?

PDF

Common PDF conversion problems

Why does my digital flipbook have blank or misaligned pages?

Embed

What to do if your embed does not look as intended

Fullscreen workaround for Google Sites

Why is my embedded flipbook not appearing on my website?

Why are my embedded YouTube or Vimeo videos not showing up in my published flipbook?

How to properly use and troubleshoot iframe codes

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Account

What to do if you encounter login or password-related issues

Have you not received the security code to activate your Flipsnack account?

What to do if you cannot find your Flipsnack account

Automation

Why are the products from my CSV file not updating automatically in my flipbook?