How to troubleshoot performance issues in the Design Studio

The online Design Studio is sluggish, takes a long time to load, freezes, or is non-responsive

If you are experiencing issues with the app being sluggish, taking a long time to load, freezing, or becoming non-responsive, there are several troubleshooting steps you can try.

  1. Check your internet connection: Make sure that your internet connection is stable. If your internet is slow or unreliable, it can lead to performance problems. To check if the issue is specific to Flipscnack or your connection in general, you can try accessing other websites or applications.
  2. Restart your browser to free up system memory (RAM). Closing all tabs and extensions can resolve issues caused by excessive memory usage. In addition, it removes temporary files that occupy valuable space. At times, you may need to restart your browser to install updates or make modifications. This will lead to an overall better browsing experience.
  3. Open Flipsnack in your browser's Incognito mode with the Ctrl + Shift + N key combination for Windows or ⌘ + Shift + N for Mac.
  4. Clear browser cache: To resolve issues caused by corrupted or outdated data stored by the browser, clearing the cache can be helpful. You can follow this step-by-step guide on clearing your cache on any browser. After clearing the cache, restart your browser and try accessing Flipsnack again. 
  5. Additionally, you can also try clearing your browser cookies.
  6. Keep your browser up to date: We recommend using the latest version of Google Chrome, as Flipscnack is optimized for this browser. Outdated browsers can also cause compatibility problems with modern web applications, so it is advisable to check for updates and install them regularly.
  7. Disable browser extensions: Browser extensions or add-ons can sometimes interfere with the normal functioning of web applications. Temporarily disable any extensions you have installed and see if that resolves the performance issues on Flipscnack.
  8. Restart your device: In some cases, a  restart can fix temporary issues and free up system resources. Simply restart your computer or device, and then try accessing Flipscnack again.

Please note that these troubleshooting steps are general and may not solve all performance issues. For more individualized support, we strongly suggest getting in touch with the Flipsnack support team. They can give you tailored assistance and guidance that's specific to your situation.