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FAQ

FAQ

Get quick answers on creating flipbooks, managing subscriptions, and more in our Flipsnack FAQ.

How can I send my HTML5 download via email?

How do I customize my GIF download?

Design Studio

Why can't I upload my PDF or get blank pages or missing content after an upload?

How do I upload an image to the Flipsnack Design Studio?

Can I make edits to a published flipbook and keep the link?

How to get rid of the blue box for links?

Why do the links sparkle or blink?

Can I replace my PDF and keep interactions?

Why is my flipbook blurry?

How do I remove a flipbook's background?

How to download images and videos that I uploaded to Flipsnack?

How do I add a logo to my flipbook?

Can I paste images from the internet to my flipbook?

Can I add a thumbnail for my video?

How to change Flipsnack language?

Can I install Flipsnack on a computer?

My email addresses and website links are not detected from an uploaded PDF

Can multiple users edit a document at the same time?

How do I add a Table of Contents?

How can I edit a flipbook in double page mode?

How to use my own templates?

How do I recover a flipbook that was deleted?

Does Flipsnack offer design services?

How to copy and paste elements from a flipbook to another?

How do I add page numbering?

Why can't I see my changes or how can I republish a flipbook?

How to convert Pixels to Centimeters

How to convert Pixels to Inches

How to precisely position and apply elements across all pages using the inspector settings

Why isn't the text box appearing when I click on it?

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Account management

How can I log out from my Flipsnack account?

Why can't I change or reset my password?

Can I add teammates?

Why can I see only 4 pages of my flipbook?

Why can't I change my password?

Why is my publication inaccessible?

Why does the Trial plan banner appear even if I have a premium plan?

Why am I not receiving the verification code in my email?

How to unsubscribe from marketing emails?

Deleting your Flipsnack account vs. cancelling auto-renewal: What's the difference?

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Dashboard

How do I make a copy of a flipbook?

How can I unpublish a flipbook?

How to share a flipbook without publishing it first?

How can I customize the background color of a flipbook?

Does Flipsnack offer vertical page flip for publications?

Can I edit a flipbook link?

How to add background audio to your flipbook

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Billing

How can I cancel my Flipsnack subscription?

How to download my Flipsnack invoice?

Can I buy one time only?

How do I update my card details?

What to do if I can't change the background color that I set up for my flipbook during the Free Trial?

Flipsnack Premium plans prices

How many flipbooks can I create in my account? What are the limitations?

What are the key differences between Flipsnack pricing plans?

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Statistics

What is the difference between impressions and views in Flipsnack Statistics?

Embed

Why is my flipbook small on the website after embedding?

Download

How do I download my PDF?

Is the PDF download animated?

How to copy text from a flipbook as a reader?

How to download your flipbook for social media sharing?

Downloading images from Flipsnack (HTML5 & PDF) using hyperlinks

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Custom Domain

What should I do if my custom domain settings are not editable after the Free Trial?

Automation

FAQ for Flipsnack Automation

API

Getting Started with Flipsnack API

Guide to Using Flipsnack API

Various

Flipsnack vs Competitors: Why Flipsnack is the best choice for digital publishing?

What are the upload size limits in Flipsnack?

Why is my publication unavailable?

Affiliate Program

Flipsnack Affiliate Program