What should I do if my custom domain settings are not editable?
Custom domain settings lock when your current plan doesn't include the feature. Here's how to sort it out.
Custom domains are available on Flipsnack's higher-tier plans. If you set one up while you had access to it, the setting stays saved on your account — but it becomes read-only the moment your plan no longer includes it. You can see the domain, but you can't edit or remove it.
This usually happens in one of three situations:
- You downgraded to a plan that doesn't include a custom domain.
- Your subscription expired or was canceled.
- You set up a domain during a Free Trial, back when trials gave temporary access to premium features.
Whichever applies, the fix is the same.
Steps to resolve uneditable custom domain settings
- Check what your current plan includes. Open your Billing settings to see your active subscription, or compare our plans to find one that includes custom domain.
- Upgrade to unlock the setting. Once you're on a plan that includes custom domain, the field becomes editable again and you can change or remove the domain yourself. Nothing is lost while the setting is locked.
- Or ask us to remove it. If you'd rather clear the setting than upgrade, contact support and we'll remove the domain from your account for you.
How to Reach Flipsnack Support
- Live chat: the fastest option — open the chat in the app or on flipsnack.com for immediate assistance.
- Email: write to contact@flipsnack.com. Include the email address on your account and the domain you want removed, so we can act on it in one reply.