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      How to add your domain in Flipsnack

      Learn how to set up a branded URL and remove Flipsnack branding by adding your domain or subdomain

      Table of contents

      Overview

      Branding your flipbooks with a custom domain or subdomain ensures a professional and seamless experience for your audience. Flipsnack allows you to remove Flipsnack branding, customize your URL, and enhance brand consistency across all publications.

      Key benefits

      • Consistent branding: Align URLs with your company’s digital presence by replacing Flipsnack branding.
      • Improved audience trust: A custom domain reinforces credibility and strengthens brand recognition.
      • Seamless integration: Ensure a smooth experience by matching flipbook URLs with your website structure.
      • Enhanced SEO: Boost visibility and discoverability by using a domain that aligns with your online strategy.

      Requirements

      • Plan: Available for Business and Enterprise plans.
      • Target audience: marketing teams, sales departments, and customer support teams in B2B organizations.

      Customers using a custom domain/subdomain


      Here are some examples of domains connected to Flipsnack:

      Flipsnack also allows you to use a custom domain (instead of a subdomain). This setup requires additional technical support, and configuration varies based on your domain provider.

      Subdomain vs. domain

      When setting up a custom URL, you can choose between two options:

      • Subdomain (Recommended): A subdomain (e.g., catalogs.yourwebsite.com) keeps your publications connected to your main website while ensuring a fully branded experience. This is the most common choice for businesses.
      • Custom domain: A separate domain (e.g., habits-magazine.com) offers more independence but requires additional configuration. This setup is more complex and may require support from Flipsnack’s technical team.

      The image below shows the components of a website URL. If you're reading this article, you probably already have a website, so you can easily identify your brand domain

      Using a custom subdomain

      A custom subdomain allows you to host your Flipsnack flipbooks under your company’s domain while keeping the original Flipsnack functionality. Examples of companies using subdomains:

      • https://publications.streamrealty.com/
      • https://playbooks.ingrammicro.com/
      • https://presentation.jamesonps.com/

      Setting up a custom subdomain

      To configure your CNAME in Flipsnack:

        1.   Navigate to Branding >  Brand profile > Settings > Custom domain in your Flipsnack dashboard.

         2.  Click on Configure domain and the Connect your subdomain popup will open.
       

         3.  Enter your subdomain just like in the example below and click on Next.

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      Warning: When you’re entering your subdomain, please make sure the domain you’re using is IANA-compliant. Otherwise, the setup will not work

      . 

        4.  Choose between Flipsnack’s SSL certificate or import your own.

      flipsnack-ssl-settings.png?width=1310&height=702&name=flipsnack-ssl-settings

      The following scenario is when you choose the SSL provided by Flipsnack. If you want to import a custom certificate, click the above link and follow the steps from that article.

         

          5.  The Configure your DNS popup will appear.

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          6.  Open your DNS provider (e.g., GoDaddy, Cloudflare, Namecheap) and create a CNAME record with the following configuration: Host: subdomain.yourwebsite.com and Value: custom.cloudfront.net (our platform will generate this). 

         7.  Disable proxy settings if your DNS provider has a Proxy option and save the configuration.

         8.  Return to Flipsnack and click Verify status. It might take approximately 5 minutes for the status to change from Pending to Successful.

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         9.  Once verification is successful, your flipbooks will be accessible under your branded URL.

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      Troubleshooting for configuration

      If your domain is not working, check the following:

      1. Misspelled or unregistered domain: Ensure the subdomain exists and is correctly typed.
      2. CAA record conflict: If your DNS provider has a CAA record, add 0 issue letsencrypt.org or 0 issue sectigo.com.
      3. Validation timeout: If DNS settings aren’t updated within 72 hours, delete the setup and start over.
      4. Contact support: If none of the above solutions work, contact Flipsnack’s live chat support for further assistance.

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      Deleting an existing configuration

      If you need to remove your custom subdomain:

      1. Go to Branding > Brand profile > Settings > Custom domain.
      2. Click Delete to remove the current setup.
      3. Confirm the deletion in the popup that appears.

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      Below you have a list of the most common domain providers and links to their guidelines on how to change the DNS settings by using their platforms:

        Next steps

        Explore related branding guides

        Need expert support?

        Our team is here to help. Connect with our team experts or message us via the in-app chat for a personalized demo.

        See what other users are saying about this on our Flipsnack community page.