Why is my publication unavailable?

If your publication is unavailable, there are a few things to check:

1. Subscription Status: Ensure that your subscription hasn’t expired. If it has, renew it to make your flipbook accessible again.
2. Under Review: Your flipbook might be under review, especially if it's a new publication or you've recently updated it.  If your publication is under review and you believe it complies with our guidelines, you can request a manual review by our support team. Please contact us directly to have one of our agents manually check your content.
3. DNS Configuration: If you're using a custom domain, check your DNS configuration to ensure everything is correctly set up.
   You can refer to this article for detailed guidance.
4. Firewall Restrictions: It’s possible that your firewall is blocking access to Flipsnack. We recommend whitelisting the following links:
   • *.cloudfront.net
   • sqs.us-east-1.amazonaws.com
   • *.s3-accelerate.amazonaws.com
   • s3.amazonaws.com
   • *.flipsnack.com

If your publication is still unavailable, please reach out to us via email at contact@flipsnack.com or through our live chat for further assistance.