Why is my Flipsnack publication unavailable to readers?
Check subscription status, review status, DNS setup, and firewall rules
A Flipsnack publication becomes unavailable to readers because of an expired subscription, a flipbook still under manual review, a misconfigured custom domain, or a firewall blocking Flipsnack's hosting domains. Checking your subscription status, review status and DNS setup, or whitelisting Flipsnack's URLs, resolves most cases. Contacting support directly clears the rest.
If your publication is unavailable, there are a few things to check:
- Subscription Status: Ensure that your subscription hasn’t expired. If it has, renew it to make your flipbook accessible again.
- Under Review: Your flipbook might be under review, especially if it's a new publication or you've recently updated it. If your publication is under review and you believe it complies with our guidelines, you can request a manual review by our support team. Contact us directly to have one of our agents manually check your content.
- DNS Configuration: If you're using a custom domain, check your DNS configuration to ensure everything is correctly set up.
You can refer to this article for detailed guidance. - Firewall Restrictions: It’s possible that your firewall is blocking access to Flipsnack. We recommend whitelisting the following links:
- *.cloudfront.net
- sqs.us-east-1.amazonaws.com
- *.s3-accelerate.amazonaws.com
- s3.amazonaws.com
- *.flipsnack.com
If your publication is still unavailable, reach out to us via email at contact@flipsnack.com or through our live chat for further assistance.
Next steps
Need expert support?
Our team is here to help. Connect with our team experts or message us via the live chat for personalized assistance.