What to do if you can't activate your account

Solutions related to account activation issues in Flipsnack

If you are encountering issues with account activation in Flipsnack, such as not receiving the confirmation code, being unable to verify your account, or not receiving invite emails for other workspaces, here are some troubleshooting steps you can try:

1. Check spam or junk folder

Sometimes, confirmation emails or invite emails can end up in the spam or junk folder of your email inbox. Make sure to check these folders to see if the emails are there. If you find the emails in the spam folder, mark them as "not spam" to ensure future emails from Flipsnack land in your inbox.

2. Wait for a few minutes

Occasionally, there may be a delay in receiving confirmation codes or invite emails. Wait for a few minutes and refresh your inbox to see if the email arrives. It's possible that it may take a bit longer due to network congestion or temporary email delivery delays.

3. Verify email address accuracy

Ensure that you have entered the correct email address during the account registration or invite process. Typos or errors in the email address will prevent you from receiving the necessary emails. If you notice any mistakes, correct them, and try resending the email or invite.

4. Check email account settings

Make sure that you have properly set up your email account to receive emails from Flipsnack. Take a look at any filters, rules, or settings that may be preventing or redirecting Flipsnack emails. To ensure that you don't miss any important emails, add Flipsnack's email address (noreply@flipsnack.com) or domain to your email's account trusted senders list.

5. Contact Flipsnack support

If you have followed the troubleshooting steps mentioned above and are still experiencing issues with receiving the confirmation code or invite emails, we recommend reaching out to Flipsnack's support team.

When contacting them, make sure to explain the problem you are encountering in detail and provide them with relevant information, such as your registered email address and any error messages you may have received. Our support team will be able to assist you in resolving any problems related to account activation.