What to do if a flipbook download fails?

Here's what to keep in mind if the file export fails, gets stuck, the download is incomplete, and so on.

If you are experiencing issues with downloading files from Flipsnack, such as failed exports, stuck downloads, or incomplete file downloads, here are some troubleshooting steps you can follow:

  1. Check your internet connection: Ensure that you have a stable and reliable internet connection. A weak or intermittent connection can cause download issues. If possible, switch to a different network or troubleshoot your internet connection to ensure it is not causing the problem.
  2. Make a copy of the original flipbook and then try again to download the copy. The original draft contains a corrupted element if you can download the copy. You can discard the original draft in this case.
  3. Try downloading the file again if the download fails or gets stuck. Sometimes, temporary network issues can disrupt the download process. Refresh the download page or start the download from the beginning to see if it resolves the problem.
  4. If you still cannot download, enter Editing mode and adjust the position of one element by a few pixels, then save the changes. Restore the element to its initial position, save the changes again, republish the flipbook, like in the GIF below, and then try to download it again:

  5. Use a different browser or device: If the download issue persists, try using a different web browser or device to download the file. Sometimes, compatibility issues between the browser or device and Flipsnack can cause download problems. Test the download on multiple browsers (e.g., Chrome, Firefox, Safari) or devices (computer, smartphone, tablet) to see if the issue is specific to a particular setup.

If you have tried the above steps and continue to experience issues with downloading files from Flipsnack, it is recommended to reach out to Flipsnack's support team. Provide them with details about the download problem, including any error messages or specific actions you took. They will be able to investigate the issue further and provide you with appropriate assistance.

Remember to document any error messages or specific details related to the download issue, as they can help Flipsnack's support team in diagnosing and resolving the problem effectively.