A flipbook download that fails, stalls, or finishes incomplete is usually fixed by checking your internet connection, downloading a copy of the flipbook to isolate a corrupted element, or nudging an element's position and republishing before trying again. Refreshing the download page or restarting the download also resolves temporary network disruptions.
If you are experiencing issues with downloading files from Flipsnack, such as failed exports, stuck downloads, or incomplete file downloads, here are some troubleshooting steps you can follow:
- Check your internet connection: Ensure that you have a stable and reliable internet connection. A weak or intermittent connection can cause download issues. If possible, switch to a different network or troubleshoot your internet connection to ensure it is not causing the problem.
- Make a copy of the original flipbook and then try again to download the copy. If the copy downloads successfully, the original draft contains a corrupted element. In that case, you can safely discard the original draft.
- Try downloading the file again if the download fails or gets stuck. Sometimes, temporary network issues can disrupt the download process. Refresh the download page or start the download from the beginning to see if it resolves the problem.
- If you still cannot download, enter Editing mode and adjust the position of one element by a few pixels, then save the changes. Restore the element to its initial position, save the changes again, republish the flipbook, like in the GIF below, and then try to download it again:
- Use a different browser or device: If the download issue persists, try using a different web browser or device to download the file. Sometimes, compatibility issues between the browser or device and Flipsnack can cause download problems. Test the download on multiple browsers (e.g., Chrome, Firefox, Safari, Edge) or devices (computer, smartphone, tablet) to see if the issue is specific to a particular setup.
If you have tried all the steps above and still experience download issues, reach out to the Flipsnack support team. Include details about the problem, such as any error messages and the steps you already tried, so the team can investigate and assist you as quickly as possible.
Next steps
- Troubleshooting PDF optimization and download issues
- How to download your Flipsnack flipbook as a PDF file
- How to download your flipbook in interactive HTML5 format
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