What to do if you encounter login or password-related issues

Solutions related to login and password issues in Flipsnack

If you are experiencing login or password-related issues in Flipsnack, such as being unable to log in or receiving error messages during the login process, as well as encountering difficulties with password reset emails, follow these troubleshooting steps: 

1. Turn translations off

Automatic translations can prevent the app from recognizing the password. As a solution, please disable the translator, refresh the page, and try again.

2. Check the login credentials

Make sure to enter the correct login credentials (email address and password) for your Flipsnack account. Check for any typos or errors in the information you are providing. Additionally, pay attention to capitalization and special characters if applicable.

3. Reset the password

If you are unable to log in due to a forgotten password, recover your password

It may take a few minutes for the password reset email to arrive in your inbox. If you haven't received the email, wait for a reasonable amount of time and refresh your inbox. Check your spam or junk folder for the password reset email, as it might have been incorrectly redirected there.

Follow the instructions provided in the email to initiate the password reset process.

4. Try a different browser or device

If you're having trouble logging in on a certain browser or device, try using a different one to see if the issue still exists. Compatibility problems with browsers or devices can sometimes impact the login procedure.

5. Check email account settings

Check that your email account settings are not preventing emails from Flipsnack from reaching your inbox. Adding Flipsnack's email address (noreply@flipsnack.com) or domain to your email account's trusted senders list can help ensure that password reset emails are not marked as spam or blocked by email filters.

6. Contact Flipsnack support

If none of the previous steps have proven to be successful, we recommend contacting Flipsnack's support team. Please provide them with specific details regarding the login issue, including the email address you used to register and any error messages you have encountered. This will allow them to offer better assistance in resolving the issues you are experiencing.