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How to recover access to your Flipsnack account

Learn how your organization can efficiently recover access to Flipsnack accounts.

Table of contents

Overview

Key benefits

Requirements

Step-by-step guide

Important considerations

Troubleshooting

Next steps

Need expert support

Overview

Maintaining uninterrupted access to your Flipsnack account is essential for seamless operations. When a password is forgotten or compromised, Flipsnack provides a straightforward password recovery procedure to restore access promptly.

Key Benefits

  • Rapid Access Restoration: Quickly regain entry to your organization's account, minimizing downtime and ensuring ongoing productivity.
  • User-Friendly Process: The intuitive password recovery steps are designed for ease of use, allowing team members to reset passwords without technical assistance.

Requirements

  • Registered Email Address: Ensure that the email address associated with your organization's Flipsnack account is active and accessible.

Step-by-Step Guide

 

1. Initiate Password Recovery

  • Navigate to the Flipsnack Sign-In page.
  • Click on the "Forgot password" link located above the password input field.

Forgot password button in Flipsnack

2. Enter Registered Email
  • Input the email address linked to your organization's Flipsnack account.
  • Click the "Recover password" button.

Recover password button in Flipsnack

3. Reset Password via Email
  • An email with a password reset link will be sent to the provided address.
  • Open the email and click on the reset link.
  • Enter a new, secure password following Flipsnack's password guidelines.
  • Click "Update password" to finalize the process.

Update password in Flipsnack

Important considerations

  • Email Delivery: If the password reset email does not appear in your inbox, check spam or junk folders. Ensure that your organization's email filters do not block emails from Flipsnack.

By adhering to this password recovery protocol, you can swiftly restore access to your Flipsnack account, ensuring the continuity of your digital publishing activities.

Troubleshooting

What to do if the password reset email doesn’t arrive

  • Make sure you are entering the correct email address associated with the account.
  • Add Flipsnack to your email provider’s safe senders list so reset emails are not blocked.
  • Request the password reset again from the Sign-In page.

What to do if the Sign-In page doesn’t work as expected

  • Turn off any automatic browser translation tools and refresh the Sign-In page. The sign-in and password reset processes work in English, and translations can interfere with login.
  • Try logging in from a different browser or device to rule out compatibility or local caching issues.
  • Log out and log back in after account changes (for example, after a plan upgrade) so the account status refreshes.

What to do if your account is new, inactive, or under review

  • If the account is newly created, look for an activation email and check the spam or junk folder.
  • If the account or a publication is under review, suspended, or otherwise restricted, contact our team via live chat for a manual review.

What to do if you cannot access the email address tied to the account

  • Flipsnack Support can update the account email address, but this requires a security verification process. Reach out via live chat, complete the verification form requested by Support, and provide the required details so the team can confirm account ownership and update the email address.

What to prepare when contacting Support

  • The email address associated with the account, or a link to a published flipbook if available.
  • Any specific error messages or behavior you notice when attempting to sign in.

Next steps:

Discover more efficient ways to keep your documents secure:

Need expert support?

Our team is here to help. Contact our team experts or message us via the in-app chat for personalized assistance.