Steps to resolve issues when your account upgrade isn't reflected
If you've recently upgraded your account but don't see the changes reflected when you log in, follow these steps to resolve the issue:
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Log out and log back in: Sometimes, when you upgrade your subscription, the changes might not appear immediately in your account. To refresh your account status and see your new subscription level, try logging out and then logging back in.
To log out of your Flipsnack account, follow these steps:
- Click on your profile icon in the top-right corner of the page.
- Select "Log Out" from the drop-down menu. You can find detailed instructions on logging out here: How can I log out of my Flipsnack account?
- After logging out, log back in using your credentials and check if your upgraded subscription is now visible.
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Verify your payment: Ensure that your payment was successfully processed. If the payment was unsuccessful or if there was an issue with the transaction, the upgrade will not be reflected in your account.
- Check your payment confirmation: Look for a confirmation email from Flipsnack indicating that your payment was processed.
- Review your payment method: Confirm that the payment method used is valid and has sufficient funds.
- Contact your bank: Sometimes, payments might be blocked or delayed by your bank.
If you have confirmed that your payment was successful and the upgrade is still not visible, please reach out to our support team for further assistance.
Need more help?
If you've tried the above steps and the issue persists, or if you have any additional questions, feel free to contact our support team. We're here to help!