Navigating 3D secure payment challenges for Indian customers on Flipsnack
Recently, India has implemented 3D Secure authentication to enhance the security of online transactions. While this adds an important layer of protection, it can sometimes lead to issues when making purchases on Flipsnack. This article will help you understand these issues and offer practical solutions, including using alternative cards or services like Revolut.
If the transaction fails during the authentication process, or if the payment process takes too long and eventually times out, these are the suggested solutions:
Using an alternative card:
- Recommendation: If your current card is not working, try using another card that supports 3D Secure authentication. Ensure that the card has sufficient funds and is enabled for international transactions.
Using Revolut:
- Recommendation: Revolut is a digital banking alternative that offers seamless online transactions. If you have a Revolut account, consider using it for your purchase on Flipsnack. Revolut cards are widely accepted and may provide a smoother transaction experience.
Via ACH:
- An ACH transaction is an electronic money transfer between banks and credit unions across the Automated Clearing House network. ACH is used for all money transfers, including direct deposit of paychecks, basically a bank transfer.
- Recommendation: Reach out to our Support team, and we'll issue a direct purchase link where you will get the necessary details for making the bank transfer. In the meantime, we will manually activate your account so you can use Flipsnack until the payment goes through as ACH transfers can take up to 5 working days.
Important note: We only accept ACH, wire, or check payments for our yearly subscriptions!
Contact Support:
If the above solutions do not resolve your issue, please contact Flipsnack support for further assistance.
- Email Support: contact@flipsnack.com
- Live Chat: Available on the Flipsnack website during business hours.