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What to do if your workspace invitation expired or a workspace is missing

Learn how to regain access when a workspace invitation expires or a workspace does not appear.

Table of contents

Overview

When someone adds you to a Flipsnack workspace, you receive an email invitation that you must accept before you can access it. Two problems come up often: the invitation link expires before it is used, or the workspace does not show up after you accepted. Both have quick fixes, explained below.

Note: Invitation links are valid for 24 hours. After that, a fresh invitation is needed.

Accept a workspace invitation

  • Open the invitation email and click the invitation link.
  • Complete the activation steps, which may include setting a password if you are new to Flipsnack.
  • After activation, click your account icon in the upper-right corner and use Switch workspace to see and move between all workspaces available to you.

If your invitation expired

  • Ask your workspace admin or account owner to resend a new invitation.
  • Use the most recent invitation email; older links will not work once a new one has been sent.
  • Complete every activation step after clicking the new link, including setting a password if prompted.

If a workspace does not appear

  • Check Switch workspace under your account icon to confirm whether the workspace is listed.
  • Confirm the workspace was created under the same email address you are logged in with; workspaces tied to a different email will not appear.
  • Ask an admin to verify in the Organization dashboard that your account is listed as a member of that workspace with the correct role and permissions.
  • If you keep seeing errors after accepting a fresh invitation, contact your admin or reach our support team via live chat.

Troubleshooting checklist

  • You clicked the most recent invitation link, within 24 hours of it being sent.
  • You completed all activation steps, including setting a password if requested.
  • You are logged in with the email address the invitation was sent to.
  • An admin confirmed your membership and role in the Organization dashboard.

Next steps

Useful resources:

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