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      Live chat and phone support schedule

      We have a new schedule for live chat and phone support.

      After carefully examining the peak and off-peak periods of our support agents, we have made adjustments to our operating schedule.
      Support requests are minimal during specific hours, particularly on weekends, prompting us to adjust our schedule accordingly. The support working hours are:

      Live chat:

      Monday - Friday, 6 am - 11 pm GMT

      Phone support:

      Monday - Friday, 3 pm - 10 pm GMT

      Important: Our phone support is for non-technical questions only.

      The support email address is contact@flipsnack.com, or leave a message through the chat service on Flipsnack, no matter the day or time. Our agents will get back to you with a reply within 24 business hours.