Live chat and phone support schedule

We have a new schedule for live chat and phone support.

We have decided to operate on a modified schedule after analyzing our support agents' busiest and slowest times.
There are very few support requests at certain hours, especially during the weekend, so we have adapted the schedule accordingly. The new program is:

Live chat:

Monday - Friday, 6 am - 11 pm GMT

Phone support:

Monday - Friday, 3 pm - 10 pm GMT

Important: Our phone support is for non-technical questions only.

You can email us at any time at, or leave a message through the chat service on Flipsnack, no matter the day or time. Our agents will get back to you with a reply within 24 business hours.