Live chat and phone support schedule

We have a new schedule for live chat and phone support.

We have decided to operate on a modified schedule after analysing the busiest and slowest times of our support agents.
There are very few support requests at certain hours and especially during the weekend, so we have adapted the schedule accordingly. The new program is:

Live chat:

Monday - Friday, 6am - 11:00pm GMT

Phone support:

Monday - Friday, Phone 3pm - 11pm GMT

Important: Our phone support is for non-technical questions only.

You can email us at any time at, or leave a message through the chat service on Flipsnack, no matter what day or time it is. Our agents will get back to you with a reply within 24 business hours.