What to do if your custom domain settings aren't editable

Custom domains are available on Flipsnack's higher-tier plans. If you set one up while you had access to it, the setting stays saved on your account — but it becomes read-only the moment your plan no longer includes it. You can see the domain, but you can't edit or remove it.

This usually happens in one of three situations:

• You downgraded to a plan that doesn't include a custom domain.
• Your subscription expired or was canceled.
• You set up a domain during a Free Trial, back when trials gave temporary access to premium features.

Whichever applies, the fix is the same.

Steps to resolve uneditable custom domain settings

• Check what your current plan includes. Open your Billing settings to see your active subscription, or compare our plans to find one that includes custom domain.
• Upgrade to unlock the setting. Once you're on a plan that includes custom domain, the field becomes editable again and you can change or remove the domain yourself. Nothing is lost while the setting is locked.
• Or ask us to remove it. If you'd rather clear the setting than upgrade, contact support and we'll remove the domain from your account for you.

Next steps

• How to add your own custom domain or subdomain in Flipsnack
• What to do if you can't change your background color
• Learn about account options, billing, and other settings

Need expert support?

Our team is here to help. Connect with our team experts or message us via the live chat for personalized assistance.