What to do if you can't change your background color
Restore an editable branding field that grayed out after a downgrade
Custom background colors are part of Flipsnack's Branding feature, available on higher-tier plans. If you set a background color while you had access to Branding, the color stays saved on your flipbook — but the setting becomes read-only once your plan no longer includes the feature.
This usually happens in one of three situations:
- You downgraded to a plan that doesn't include Branding.
- Your subscription expired or was canceled.
- You set the color during a Free Trial, back when trials gave temporary access to premium features.
The fix is the same in all three cases.
Steps to resolve a locked background color
- Check what your current plan includes. Open your Billing settings to see your active subscription, or compare our plans to find one that includes Branding.
- Upgrade to unlock the setting. Once Branding is active on your account, you can change the background color freely again — on this flipbook and any other.
- Or ask us to reset it. If you'd rather return the flipbook to the default background than upgrade, contact support and we'll reset it for you.
How to reach Flipsnack support
- Live chat: the fastest option — open the chat in the app or on flipsnack.com.
- Email: write to contact@flipsnack.com. Include the email address on your account and the link to the flipbook you need changed, so we can act on it in one reply.
Next steps
- How can I customize the background color of a flipbook?
- What to do if your custom domain settings aren't editable
- Learn about account options, billing, and other settings
Need expert support?
Our team is here to help. Connect with our team experts or message us via the live chat for personalized assistance.