An embedded flipbook usually fails to appear because of a domain restriction that doesn't match the site it's embedded on, or because the account's subscription has expired. Checking that the correct domain is on the allowed list and that the subscription is active resolves most cases, since any active plan permits embedding.
If your embedded flipbook is not appearing on your website, there could be a few common issues causing the problem. Here are the steps to troubleshoot:
- Domain restriction: Double-check if you added a domain restriction. If your flipbook is restricted to a specific domain and you are attempting to embed it on a different one, the flipbook will not be available.
- Correct domain: Ensure that the correct domain is added to the allowed list. A mismatch in the domain can prevent the flipbook from displaying.
- Subscription status: Verify that your subscription is active. An expired subscription can result in the flipbook becoming unavailable.
Following these steps should help you identify and resolve the issue with your embedded flipbook. In case you need further assistance, contact our customer support team via live chat or at contact@flipsnack.com.
Next steps
- How to get and embed your flipbook's code on a website
- What to do if your embed does not look as intended
- Why is my flipbook small on the website after embedding?
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