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How to update your payment information

Learn how to change your payment method from your account

If you have an active subscription and you want to renew it using a different credit card, these are the steps you need to take:

1. Log into your Flipsnack account, click on your account image, and select Settings. 
account-settings-button-in-the-main-dashboard

2. Click on Billing.

billing-tab-in-settings-page

3. Then click on Add payment method. 

add-a-new-payment-method-button

3. Choose between Card and US bank account, and then enter your payment details, and once finished, click Add. The new payment method will be checked as default, but you can toggle this off. 
add-a-new-payment-method-page-1

Important: PayPal is available only for workspaces that previously used it as a payment method. You can continue using PayPal to upgrade or renew those subscriptions. New accounts must pay by card through Stripe.

If your subscription is on a legacy plan that is no longer part of our current offerings, you cannot update the payment details.

This also applies to failed payments or canceled auto-renewals. Once a legacy subscription is interrupted, it cannot be reactivated.

4. To change your billing information, on the Billing page, click on Update information.

update-billing-information-button

5. Edit the information and when you're done, click on Save button, at the bottom of the page.

save-button-in-the-update-billing-information-page-1

Note: Checks, wire transfers, and ACH payments are available exclusively for our Enterprise and Business plans. Additionally, the Business plan can be purchased through ACH direct debit or other payment methods supported by Stripe, alongside our standard options.

For clients interested in the Starter and Professional plans, we offer standard online payment methods via Stripe.

Please contact our support team via live chat if you have any difficulties.