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How to update your Flipsnack account's payment information

Change your card or add a new payment method from billing settings

Overview

You update the card or payment method on a Flipsnack subscription from Billing in your account settings: click Add payment method, choose Card or US bank account, and enter your details. Payments are processed securely by Stripe and Braintree, though legacy or canceled subscriptions can't have their payment details updated.

If you have an active subscription and you want to renew it using a different credit card, these are the steps you need to take:

1. Log into your Flipsnack account, click on your account image, and select Settings. 
account-settings-button-in-the-main-dashboard

2. Click on Billing.

billing-tab-in-settings-page

3. Then click on Add payment method. 

add-a-new-payment-method-button

3. Choose between Card and US bank account, and then enter your payment details, and once finished, click Add. The new payment method will be checked as default, but you can toggle this off. 
add-a-new-payment-method-page-1

Important: Flipsnack doesn't offer PayPal as a standalone payment processor. Payments are processed by Stripe and Braintree — you can pay with any major card, or choose PayPal at checkout through these processors.

If your subscription is on a legacy plan that is no longer part of our current offerings, you cannot update the payment details.

This also applies to failed payments or canceled auto-renewals. Once a legacy subscription is interrupted, it cannot be reactivated.

Note: Your card number, CVV, and other payment details are stored securely with trusted payment processors, not on Flipsnack's servers.

4. To change your billing information, on the Billing page, click on Update information.

update-billing-information-button

5. Edit the information and when you're done, click on Save button, at the bottom of the page .

save-button-in-the-update-billing-information-page-1

Note: Checks, wire transfers, and ACH payments are available exclusively for our Enterprise plan.

For clients interested in the Starter, Pro or Business plans, we offer standard online payment methods via Stripe.

How to change your billing cycle

You can change your billing cycle (monthly or annual) from the Billing tab in your account settings. If you prefer the flexibility of monthly payments, you can cancel before your next billing cycle to avoid future charges. You can also deactivate recurring payments from your account options.

How to view and download your invoices

To view or download your invoices, go to Invoice History in the Billing tab — see How to download your invoice for the full steps. If you need changes to an already-issued invoice, contact our support team via live chat with the details of the invoice(s), and an agent will assist you with the updates.

Useful resources

Please contact our support team via live chat if you have any difficulties.

Next steps

Need expert support?

Our team is here to help. Connect with our team experts or message us via the live chat for personalized assistance.