Skip to content
  • There are no suggestions because the search field is empty.

How to update your payment information

Learn how to change your payment method from your account

If you have an active subscription and you want to renew it using a different credit card, these are the steps you need to take:

1. Log into your Flipsnack account, click on your account image, and select Settings. 
account-settings-button-in-the-main-dashboard

2. Click on Billing.

billing-tab-in-settings-page

3. Then click on Add payment method. 

add-a-new-payment-method-button

3. Choose between Card and US bank account, and then enter your payment details, and once finished, click Add. The new payment method will be checked as default, but you can toggle this off. 
add-a-new-payment-method-page-1

Important: PayPal is available only for workspaces that previously used it as a payment method. You can continue using PayPal to upgrade or renew those subscriptions. New accounts must pay by card through Stripe.

If your subscription is on a legacy plan that is no longer part of our current offerings, you cannot update the payment details.

This also applies to failed payments or canceled auto-renewals. Once a legacy subscription is interrupted, it cannot be reactivated.

Note: Your card number, CVV, and other payment details are stored securely with trusted payment processors, not on Flipsnack's servers.

4. To change your billing information, on the Billing page, click on Update information.

update-billing-information-button

5. Edit the information and when you're done, click on Save button, at the bottom of the page .

save-button-in-the-update-billing-information-page-1

Note: Checks, wire transfers, and ACH payments are available exclusively for our Enterprise plan.

For clients interested in the Starter and Professional, Business or Team plans, we offer standard online payment methods via Stripe.

How to change your billing cycle

You can change your billing cycle (monthly or annual) from the Billing tab in your account settings. If you prefer the flexibility of monthly payments, you can cancel before your next billing cycle to avoid future charges. You can also deactivate recurring payments from your account options.

How to view and download your invoices

To view or download your invoices, go to Invoice History in the Billing tab — see How to download your invoice for the full steps. If you need changes to an already-issued invoice, contact our support team via live chat with the details of the invoice(s), and an agent will assist you with the updates.

Useful resources

Please contact our support team via live chat if you have any difficulties.