Overview
Flipsnack subscriptions generally aren't refunded once billed, since they renew and charge automatically at the end of each billing cycle unless you cancel first. Refunds are issued only in rare cases at Flipsnack's discretion, reviewed per its Terms of Service, such as a recent renewal with no feature use since the charge.
Flipsnack has a free version of the application which can be used to test the functionality and assess the value of our product before you decide on making a purchase.
Flipsnack subscriptions are set to renew automatically at the end of the billing cycle (yearly or monthly), which means you will be charged the day the subscription expires unless you choose to cancel the renewal. You can cancel your subscription at any time by accessing your Profile picture -> Billing -> Subscription -> Cancel auto-renewal.
Whether you make a purchase with Paypal or a Credit/Debit card, we will notify you of the recurrent payment process and the length of the billing cycle.
Due to the nature of our product, we generally maintain a no-refund policy. Unlike physical goods, electronically distributed software can be easily duplicated, and once a purchase has been made, it is not possible to fully retract it. However, in certain cases, refunds may be offered solely at Flipsnack’s discretion, and any refund request will be carefully reviewed per our Terms of Service.
For instance, if your subscription has recently been renewed and you have not used any of Flipsnack’s features since the transaction, you may request a refund. Simply reach out to our support team via contact@flipsnack.com and we will reply to your request within a maximum of 24 business hours.
Next steps
Need expert support?
Our team is here to help. Connect with our team experts or message us via the live chat for personalized assistance.