How to Record and Save a HAR File in Google Chrome
Export browser network activity to troubleshoot a support ticket faster
Overview
Summary This article explains how to record a HAR file in Google Chrome to capture network activity and how to save and send the resulting file for troubleshooting. It also includes practical tips for ensuring a useful recording.
Recording a HAR file in Google Chrome
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Open Developer Tools
- Click the three dots in the top-right corner of Chrome, hover over "More Tools," then select "Developer Tools."
- Or press Ctrl+Shift+C.
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Open the Network tab
- In Developer Tools, click the "Network" tab.
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Start recording
- Click the small circle at the top-left of the Network tab. If the circle is grey, click it so it turns red (red means recording).
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Preserve log
- Check the "Preserve log" option to keep recorded entries across page loads and navigation.
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Clear old data
- Click the clear icon (circle with a line through it, next to the recording circle) to remove old entries so only the actions you perform next will be captured.
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Reproduce the issue
- While recording, reproduce the problem or perform the steps you want captured.
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Save the HAR file
- After reproducing the issue, right-click anywhere in the grid of network entries and choose "Save as HAR with Content."
- If you do not see that option, you can export using the Network tab’s export symbol — exporting that way is acceptable.
Saving and sending the HAR file
- Save the HAR file to your computer after exporting.
- If the chat or support channel doesn’t accept HAR files, send the file via email or a secure file-transfer service.
Tips and best practices
- Use Google Chrome for recording, as the platform is best optimized for Chrome and this workflow is described for Chrome.
- Ensure your browser is up to date before recording.
Next steps
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