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New live chat and phone support schedule

Starting today, we have a new schedule for live chat and phone support. We have decided to operate on a modified schedule after analyzing the busiest and slowest times of our support agents.
There are very few support requests at certain hours and especially during the weekend, so we have adapted the schedule accordingly. The new program is:

Live chat:
Monday-Friday, 5am - 11:59pm GMT / 12am-4pm & 10pm-12am PDT

Phone support:
Monday-Friday, Phone 8am-4pm PDT

You can email us at any time, or leave a message through the chat service on Flipsnack, no matter what day or time it is. Our agents will get back to you with a reply within 1 business day.

2 Comments
  • Avatar
    zonectr Permalink

    you offer a service with no phone number!!

     

     

    0
  • Avatar
    Andrei Permalink

    Hi there,

     

    This is the phone number where you can reach us during working hours (001) 650-741-1328

     

    0
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